Our Commitment To You

Customer service charter

• We want you to experience an excellent standard of service each and every time you use Trendsetting Awards.

• We aim to provide the highest quality services and information for all of our customers.

• We will strive to ensure all of our customers are completely satisfied.

• We will achieve these aims through knowledgeable and helpful staff utilizing efficient, cost-effective systems and processes.

• When we receive complaints, we will ensure that every complaint will be dealt with promptly on the same day, openly and fairly through our customer care department.

• We will carry out regular reviews of all complaints; allowing us to address problems quickly and in line with our continuous improvement philosophy.

• We will always welcome and consider any new ways to improve our service and encourage any commitments you want to make to help us achieve our goals.

 Courtesy

• Our employees are trained in our service standards and how to achieve them.

• They will exhibit customer friendly skills and be knowledgeable, professional and courteous in meeting the needs of our customers at all times.